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Last updated: 02/04/2026
This Privacy Policy explains how UNLOCKD GROUP LTD (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit or use our website, purchase entries, create an account, take part in our competitions, contact us, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal data in a fair, lawful and transparent manner.
This Privacy Policy should be read together with our Terms and Conditions and Cookie Policy.
For the purposes of data protection law, the data controller is:
UNLOCKD GROUP LTD
Company Number: 17010163
Registered Address: 29 Southway, Colchester, Essex, United Kingdom, CO2 7BA
Email: info@unlockd.uk.com
Website: www.unlockd.uk.com
We may collect and process the following categories of personal data:
This may include:
Full name
Email address
Phone number
Billing address
Delivery address
Date of birth
Account login details
Any information you provide when contacting us
Any information you provide when claiming a prize or responding to verification requests
When you use our website, we may automatically collect:
IP address
Browser type and version
Device type
Operating system
Time zone setting
Referral source
Pages viewed and time spent on pages
Website usage and navigation data
Cookie and tracking data
We may also collect:
Details of entries purchased
Order history
Payment status
Competition participation records
Prize claim records
Information required to verify eligibility or prevent fraud
We use your personal data for the following purposes:
To create and manage your account
To process your orders and entry purchases
To administer competitions and prize draws
To verify your eligibility to enter competitions or claim prizes
To contact winners and arrange prize fulfilment or delivery
To respond to enquiries, complaints or customer service requests
To prevent fraud, misuse of our website, or breaches of our Terms and Conditions
To maintain internal business records
To improve our website, products, services and user experience
To send service-related communications
To send marketing communications where we are permitted to do so
To comply with legal, regulatory, tax, accounting, and enforcement obligations
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on one or more of the following:
We process your data where it is necessary to perform our contract with you, including:
Creating and managing your account
Processing purchases and entries
Administering competitions
Contacting winners
Delivering prizes
We may process your data where necessary to comply with legal obligations, including:
Accounting and tax requirements
Consumer law obligations
Fraud prevention and law enforcement requests
Record-keeping obligations
We may process your data where necessary for our legitimate interests, provided those interests do not override your rights and freedoms. This may include:
Running and improving our website and services
Preventing fraud or abuse
Protecting our business and users
Handling customer support
Maintaining internal records
Analysing website performance and competition engagement
Where required, we rely on your consent, including for:
Certain marketing communications
Certain cookies and tracking technologies
You may withdraw your consent at any time where we rely on consent.
We may send you marketing communications by email, SMS, or other electronic means where permitted by law.
You can opt out of marketing communications at any time by:
Clicking the unsubscribe link in any marketing email
Contacting us at info@unlockd.uk.com
Updating your account preferences, where available
Opting out of marketing will not affect service-related communications, such as order confirmations or important account notices.
We use cookies and similar technologies on our website for functionality, analytics, performance, security and marketing purposes.
These may include:
Strictly necessary cookies
Performance and analytics cookies
Functionality cookies
Advertising and re-marketing cookies
For full details of the cookies we use, how they work, and how you can manage them, please see our Cookie Policy.
We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy, including:
Payment processors
Website hosting providers
IT and system administration providers
Email marketing providers
Analytics providers
Delivery and courier companies
Fraud prevention and security providers
Professional advisers such as lawyers, insurers, accountants or auditors
Regulators, law enforcement agencies, courts or public authorities where required
We require third parties processing data on our behalf to respect the security of your personal data and to process it lawfully.
Payments made through our website may be processed by third-party payment service providers. We do not usually store full card payment details on our own systems unless expressly stated otherwise.
Please review the privacy policies of any payment providers used on our website for more information on how they handle your payment data.
If you win a competition or are selected for a prize, we may need to process additional information to:
Verify your identity
Confirm your eligibility
Confirm compliance with our Terms and Conditions
Arrange collection, delivery or fulfilment of the prize
Maintain records of competition outcomes
Where necessary, this may include requesting identification documents or proof of eligibility.
If required for the fair administration of our competitions, we may publish or make available limited winner information, such as a winner’s name, general location, or entry confirmation, in accordance with applicable law and our Terms and Conditions.
Where we use winner photographs, videos, testimonials, or more detailed promotional content, we will do so in accordance with our Terms and Conditions or with your consent where required.
Some of our third-party service providers may store or process your personal data outside the United Kingdom.
Where personal data is transferred outside the United Kingdom, we will take appropriate steps to ensure that your data is protected and handled in accordance with applicable data protection laws.
We will only keep your personal data for as long as necessary for the purposes for which it was collected, including for legal, regulatory, tax, accounting, fraud prevention, dispute resolution, and reporting requirements.
Retention periods may vary depending on the type of data and why we hold it. For example, we may retain:
Account information while your account remains active
Order and transaction records for as long as required for financial, tax and legal purposes
Competition and prize records for administration, verification and compliance purposes
Marketing suppression records to ensure we continue to respect opt-out requests
When personal data is no longer required, we will securely delete or anonymise it where appropriate.
We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, misuse, disclosure, alteration or destruction.
However, no online transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
Depending on the circumstances, you may have the following rights in relation to your personal data:
The right to access your personal data
The right to correct inaccurate personal data
The right to request deletion of your personal data
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent where processing is based on consent
The right to complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
Our website and competitions are not intended for children. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child in breach of applicable law, we will take steps to delete it.
Our website may contain links to third-party websites, plugins or services. If you click on a third-party link, you will be subject to that third party’s own policies and practices. We are not responsible for the privacy practices of third-party websites or services.
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email or by a notice on our website.
Please check this page regularly to stay informed of any updates.
If you have any questions about this Privacy Policy or about how we use your personal data, please contact us:
UNLOCKD GROUP LTD
Company Number: 17010163
Registered Address: 29 Southway, Colchester, Essex, United Kingdom, CO2 7BA
Email: info@unlockd.uk.com
Website: www.unlockd.uk.com
